Customer Support Specialist

Description

The primary responsibility of the role is to support Company's Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

• Maintain a record of emails processed
• Experience an upbeat, positive culture
• Work with teammates and build strong working relationships with the Company Research & Advisory Expert community
• Receive unlimited access to all Company research content

Skills

• Excellent written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong customer service mindset
• Strong time management and organizational skills
• Able to prioritize tasks effectively
• Attention to detail
• Able to use problem solving skills to highlight urgent issues, when needed
• Able to learn new systems and tools quickly
• Able to work independently and as part of a team
• Able to work with cross functional teams

Preferred

• Prior work experience in customer service
• Experience working across multiple time zones

Education

• Bachelor's Degree

Pay

Pay: $17.38/hr

Schedule

Schedule: The hours for this position are 8am to 5pm ET or 10am to 7pm ET. Must reside within 30 miles of the Ft. Myers, FL or Irving, TX office for consideration, although the role is anticipated to be 100% remote.

Benefits

ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.