Customer Support Specialist

About The Role

This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Nutrition Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

What You’ll Be Doing

• Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
• Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce
• Training Documents: Contribute to creating training documentation for customers and internal use.
• Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
• Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.

What We Are Looking For

• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Solid background working with computers and Microsoft Product Suites
• Software support or technical support experience (SaaS environment)
• Friendly and professional demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Patience and emotional intelligence in high stress environments
• Commitment to adhere to schedules and deadlines