Customer Support Specialist

Responsibilities

• Reformat customer data and process imports into the JobTread platform
• Respond and resolve customer support requests and answer general system questions
• Aid in Zapier integrations to connect JobTread with other technologies
• Provide inbound phone and email support as needed
• Conduct product trainings via Zoom when Customer Success reps are unavailable
• Become a JobTread product expert and quickly learn ongoing product updates
• Contribute ongoing feedback to improve customer implementation workflows
• Work closely with the Development Team to identify and communicate product issues and development requests

Requirements

• Expert using Excel and can work through data formatting very quickly
• Strong attention to detail, positive attitude, and a clear communicator
• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Thrive in a dynamic, collaborative environment with a passion for achieving results
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
• Can be flexible with after-hours work on occasion for specific customer needs
• Prior work experience or knowledge of the construction industry is a plus
• Experience with productivity tools like Salesforce, Slack, etc also a plus
• Bachelors Degree or equivalent experience preferred

Qualifications

Join a small, growing team as an early team member.

Upward career mobility at a high-growth startup.

Make an impact and advance your career development.

Opportunity to become an innovator and solve real-world problems for construction.

Creative and entrepreneurial working environment

Work every day with successful, smart, and highly motivated people.

Electronic standing/sitting desks with top of the line secondary monitors.

Weekly Team Lunch, Happy Hours, and other team events.

Casual dress code.

Flexible schedule.

Benefits & Pay

• $65-72K/year base with $8k potential bonus opportunity.
• Dental, health, and vision insurance
• Paid training
• Travel reimbursement
• Vacation and other Paid Time Off

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTreads mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.