Customer Support Specialist

About the role

We are seeking a Customer Support Specialist to join our Customer Success – Support team. This role will be full-time and remote.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide timely and effective solutions to customer issues
• Document and escalate complex issues to appropriate teams
• Collaborate with cross-functional teams to improve customer satisfaction
• Train and onboard new customers

Requirements

• Bachelor's degree in a related field or equivalent work experience
• 2+ years of customer service experience
• Strong communication and problem-solving skills
• Experience with CRM systems
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Experience with AI tools for customer support

Skills

• Customer service skills
• Technical troubleshooting skills
• CRM system proficiency
• AI tool familiarity

Benefits

• Flexible working hours
• Competitive compensation package
• Professional development opportunities
• Health insurance benefits

Pay

Compensation is commensurate with experience.

Schedule

The role is full-time and remote.

How to apply

To apply, please submit your resume and cover letter detailing why you are a great fit for this role. Please also indicate your availability for interviews.