Customer Support Specialist

About the role

We're looking for an epic Customer Support Specialist to join our Boulder team. This role offers the opportunity to build a deep understanding of Halter’s products and customers, with pathways for career growth across the company.

Responsibilities

• Talking directly with ranchers through chat and phone - understanding what’s happening on ranch and helping them get things back on track fast.
• Troubleshooting technical issues and using data, tools, and your own judgment to solve problems that matter.
• Partnering with technical teams, translating complex issues into simple actions.
• Digging into Support team data, spotting patterns and raising insights that help us improve how Halter works for ranchers and animals.
• Working closely with our Field, Onboarding, Sales, and Product teams to make sure every customer experience is seamless.
• Taking ownership from start to finish - following up, keeping ranchers in the loop, and making sure nothing slips through the cracks.
• Owning your performance metrics, including response times, satisfaction scores, and quality of support.
• Getting out on ranch - seeing Halter in action and understanding the real impact of your work.

Requirements

• You have 3+ years of experience in customer-facing roles.
• You are customer-obsessed and care deeply about creating better outcomes for ranchers and their animals.
• You are comfortable learning complex, technical systems and using new tools.
• You have a deep understanding of the ranching industry.
• You are curious - you don’t stop at the first answer, you dig deeper to understand why.
• You bring calm to chaos and stay steady under pressure.
• You bring energy and joy to your work, and you like being part of a tight team that has each other’s backs.
• You build strong relationships - with ranchers, teammates, and the teams you work alongside.
• You are proactive and take ownership. If something needs doing, you do it.
• You enjoy digging through data to find insights or building AI agents to do this for you.
• You love strengthening systems and looking for opportunities to create a world-class Support experience rather than just going through the motions.
• You are collaborative and enjoy working across different teams.

Qualifications

• You have a bachelor’s degree in a relevant field such as agriculture, animal science, computer science, or a related field.
• You have experience with customer service software and tools.
• You have excellent communication and interpersonal skills.
• You have a strong understanding of the ranching industry and its challenges.
• You are proficient in Microsoft Office Suite.

Skills

• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with customer relationship management (CRM) systems.
• Knowledge of ranching practices and technologies.

Benefits

• Competitive compensation range of $65K - $82.5K.
• Flexible work schedule based in our Boulder office in Colorado.
• Office-first culture with high trust and autonomy.
• Opportunities for career growth and development.
• Company-sponsored professional development budget of $1,000 per year.

Pay

• Compensation range: $65K - $82.5K

Schedule

• Full-time, rostered across 7 days.
• Days off will be either Friday/Saturday or Sunday/Monday.