Customer Support Specialist

About the role

GC AI is looking for a Support Specialist to join our Customer Experience team. You'll be the front line for our customers, owning inbound support requests and ensuring every interaction builds trust and confidence in the platform. Reporting to the Customer Operations Director, you'll work across the team to resolve issues quickly, write product-specific help content, and conduct live demos and troubleshooting sessions, all while helping scale our support operations as we grow.

Required Experience

• 1–3 years of experience in customer support, customer success, or client services at a SaaS or technology company.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience using support tools such as Intercom, Front, Zendesk, or similar platforms.
• Comfort conducting live customer-facing calls, demos, and troubleshooting sessions.
• Treats every problem as something you can solve. Follows through on every detail, communicates proactively, and doesn't wait to be asked to fix what's broken.
• Endlessly curious about how things work, always looking for ways to sharpen your skills and improve how the team operates.
• Flexibility to work occasional weekends.

Nice to Have Experience

• Supporting legal teams or working with legal technology products.
• Familiarity with AI-powered products and the ability to speak to how they work at a high level.
• Experience writing help center content or customer-facing documentation.
• Experience at a high-growth startup.