Customer Support Specialist

Primary Job Responsibilities

• Researches in-depth and resolves disputes and inputs resolutions in the SalesForce system.
• Responds to customer issues via phone, and email.
• Must build familiarity with a variety of the field's concepts, practices, and procedures.
• Independently performs a variety of complicated tasks and acts as a subject matter expert on postage adjustments.
• High proficiency in computer skills and application software issue resolution practices.
• Strong interpersonal and professional oral and written communication skills.
• Ability to lead and direct the work of others.

Required Skills

• Requires an associate’s degree or 2 years of experience in lieu of a degree and 6 years of experience in the field or in a related area.
• High proficiency in MS Excel required.
• Familiarity with database concepts required.
• Experience in software problem analysis and resolution required.
• Ability to work independently with very limited supervision on complicated tasks required.
• Strong interpersonal and professional oral and written communication skills required.
• Ability to assist team members in methods of technical problem resolution.
• Ability to adapt to rapidly changing requirements.
• U.S. Citizen or Green Card holder and must be able to obtain Public Trust clearance.

Desired Skills

• Proficiency in support of accounting and electronic payment technology concepts is a plus.

Qualifications

• Note: This position requires a Public Trust background investigation.
• This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Pay

Details about pay are not specified in the job description.

Schedule

The position requires the ability to work four days per week, onsite, at the USPS location in Memphis, TN.

Benefits

Details about benefits are not specified in the job description.