Customer Support Specialist

About The Role

CodeVertex Careers is hiring a Customer Support Specialist to support customer questions, account requests, service issues, documentation, and follow-up workflows. This is a United States remote position with structured expectations for communication, documentation, and ownership.

Responsibilities

• Respond to customer or client inquiries through approved communication channels.
• Document requests, account notes, issue details, and follow-up actions accurately.
• Cook up coordination with operations, account support, and internal teams to resolve open items.
• Maintain a professional, clear, and helpful experience for customers and applicants.
• Identify recurring questions or workflow gaps and share improvement notes with the team.

Required Qualifications

• Experience in customer support, client services, account support, or a related service role.
• A clear written communication and ability to handle routine support questions professionally.
• Comfort working with online tools, CRM systems, shared documents, and ticketing workflows.
• A strong follow-up habits and ability to manage multiple open requests.

Preferred Qualifications

• Experience working in a remote-first or distributed team environment.
• Ability to improve templates, checklists, trackers, or operating procedures.
• Comfort working with confidential or process-sensitive business information.

Compensation And Work Environment

The salary range for this role is $46,000 – $70,000 per year. Actual compensation may vary based on experience, skills, location, and business needs. This role is remote within the United States.

Equal Opportunity

CodeVertex is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status.