Customer Support Specialist

Job Purpose

The Customer Support Specialist plays a critical role in delivering an exceptional end-to-end customer experience for Precision Technology products. This position serves as a central coordinator across operations, supporting customers and internal stakeholders from order placement through delivery and post-sale support. Acting as a key connection point across sales, operations, logistics, and technical teams, this role ensures seamless order execution, proactive communication, and timely issue resolution.

Key Responsibilities

• Customer & Order Support
• Provide end-to-end support for customer orders, from entry through delivery
• Respond to customer inquiries related to lead times, order status, shipping updates, and tracking
• Serve as a primary point of contact for both internal teams and external customers
• Returns & Issue Resolution
• Manage the full administrative return (RMA) process
• Take ownership of customer complaints and drive resolution to completion
• Cook up cross-functional teams to quickly address and resolve issues
• Sales Operations Support
• Support commercial activities including trade-in programs and promotional initiatives
• Aid with quoting and order coordination with parts and sales teams
• Provide support for customer and dealer portals
• Product & Software Support
• Manage and deliver software licenses, subscriptions, and product unlocks
• Support product lifecycle activities and ensure accurate product availability and transitions
• Process Improvement
• Identify and drive continuous improvement initiatives across order flow, returns, and response times
• Contribute to lean process improvements to enhance efficiency and customer satisfaction
• Track and follow up on claims and operational performance metrics

Experience Required

• Bachelor’s degree in Business, Supply Chain, Operations, or related field (or equivalent experience)
• 2+ years of experience in customer support, sales operations, or order management

Preferred Qualifications

• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills with a customer-first mindset
• Experience working cross-functionally across teams

Pay Transparency

The annual salary for this role is USD $63,750.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

• Dynamic career opportunities across an international landscape
• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Equal Opportunity Employer

We are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future.