Customer Support Specialist

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 years’ customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbally and in writing; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Pay

Pay range: $19.00 to $21.00 per hour

Schedule

On-site position

Benefits

Includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Company Information

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

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