Customer Support Specialist

What You'll Do

• Handle inbound calls, emails, and chat inquiries from patients and clients
• Provide accurate and timely information on services, appointments, and billing
• Resolve customer complaints and concerns with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full issue resolution
• Collaborate with internal departments to address complex inquiries
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and performance KPIs

What We're Looking For

• 1–2 years of customer support or patient service experience
• Excellent verbal and written communication skills
• Strong problem solving and conflict resolution abilities
• Proficiency in CRM tools and basic computer applications
• Ability to work independently and as part of a team
• Reliable internet connection and quiet home workspace
• Healthcare or medical background is a plus but not required

What We Offer

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Career growth opportunities within ADF Medical Services