Customer Support Sales Specialist - Special Missions

About the role

Build lasting customer relationships while driving growth in a connected world. At Gogo, every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
• Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
• Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
• Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
• Deliver a white-glove onboarding experience from quote acceptance through service activation
• Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
• Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
• Generate, qualify, and manage leads and opportunities within CRM platforms
• Execute outbound campaigns that support pipeline development and revenue growth objectives
• Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

Requirements

• Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience
• 4-6+ years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role
• Demonstrated experience supporting customers while identifying business growth opportunities
• Strong customer service, problem-solving, and relationship-building skills

Even Better If You Have

• Experience in aviation, telecommunications, connectivity, or technology-focused industries
• Exposure to provisioning, activation, or subscription-based service environments
• Knowledge of customer success, account retention, and lifecycle management practices
• Experience supporting sales teams through quote generation, proposal development, and contract administration
• Familiarity with revenue operations, sales operations, or customer operations processes
• Experience executing lead generation or outbound sales campaigns
• Experience supporting customers through onboarding, adoption, and renewal cycles

Why Gogo?

At Gogo, we’re transforming how people connect in the sky. Our teams build and support technology that powers connectivity aboard business aircraft around the globe. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground. You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.

Benefits

• Competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs
• An immediate vesting 401k plan
• Paid time off and volunteer time off
• Option to participate in an Employee Stock Purchase Plan

Equal Pay Disclosure

Base Pay: $30.80 - $38.50 USD

Hourly Target Annual Short-Term Incentive Bonus Plan at 5% (% of Annualized Base Pay)

Eligible For Incentive Stock Program: Yes