Customer Support & Retention Specialist

What You’ll Do

• Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
• Prepare clear, accurate service quotes and respond to customer inquiries
• Possess a partnership with Outside Sales Representatives to support quoting and customer needs
• Maintain accurate customer and equipment records in our CRM and internal systems
• Utilize tools like CalMapp and CRM to track follow-ups and identify service opportunities
• Document customer interactions and maintain detailed communication history
• Log customer concerns and collaborate with internal teams to resolve issues quickly
• Work cross-functionally to ensure services are delivered accurately and on time

What We’re Looking For

• Experience in customer service, sales support, quoting, or a similar role preferred
• Strong communication skills—both written and verbal
• Comfortable making follow-up calls and building long-term customer relationships
• Hightly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and CRM systems (or willingness to learn)

Benefits

• Medical, Dental, and Vision Insurance
• HSA with Employer Contribution
• 401(k) with Company Matching
• Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
• Employer-Paid Life Insurance

Schedule

Full-time (40 hours per week)
Monday through Friday