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Jobs · Customer Service · South Dakota

Customer Support Representative, Call Center

VIZIO · Dakota Dunes, SD · 5 days ago
On-siteCustomer ServiceFull-time

Position Summary

Join Walmart/VIZIO and take your career to the next level! VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required.

About the Role

This role involves providing outstanding technical and customer support to VIZIO customers, ensuring a positive and professional experience with each interaction. Day-to-day responsibilities include troubleshooting technical issues by actively listening to customers and identifying solutions based on their concerns, tracking calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records, and engaging with and learning about cutting-edge consumer technology products.

Responsibilities

  • Provide outstanding technical and customer support to VIZIO customers, ensuring a positive and professional experience with each interaction.
  • Truly listen to customers and identify solutions based on their concerns.
  • Track calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records.
  • Engage with and learn about cutting-edge consumer technology products.

Requirements

  • 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
  • 6 months experience with basic computer processing/data entry software.

Qualifications

  • Completed a GED or high school diploma.
  • Recognized as a reliable team player.
  • Attention to detail ensures accuracy in work.
  • Enthusiastic, engaging personality makes you approachable and easy to collaborate with.
  • Active listener who excels at understanding customer needs, even in high-pressure, fast-paced environments.
  • Strong typing skills support ability to manage data and communicate efficiently.
  • Experience with advanced electronics and computer troubleshooting is a valuable asset.

Skills

  • Excellent communication skills.
  • Problem-solving abilities.
  • Customer service orientation.
  • Basic computer skills.

Benefits

  • Competitive pay.
  • Performance-based bonus awards.
  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

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