Call Center Customer Service Representative
About the role
MCI is a rapidly growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We provide CX, BPO, and XaaS solutions across various industries like healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an inclusive environment where professionals can build meaningful careers and contribute to our global success.
Responsibilities
- Answer incoming calls and respond to customer inquiries.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently.
- Document all interactions in the CRM system.
- Follow up with customers to ensure satisfaction.
- Adhere to company policies and quality standards.
- Collaborate with team members to improve service delivery.
Qualifications
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English and Spanish.
- Excellent communication and interpersonal skills.
- Ability to handle high call volumes and multitask.
- Strong attention to detail and organizational skills.
- Previous customer service experience is preferred.
Benefits
MCI offers a variety of benefits and incentives to support and reward our team members, including:
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Career Growth Opportunities
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Schedule
The role operates in a professional office environment. Employees will primarily sit and stand for long periods, use computers and telephones, and occasionally move around the office to perform tasks.
Pay
Starting compensation is based on experience, and we offer a competitive compensation package that includes a variety of benefits and incentives.