Customer Support - Order Entry

Job Summary

We are seeking a highly motivated and skilled Customer Service Order Entry Associate to join our team at ONICON Incorporated. The ideal candidate will be responsible for Customer Support and Order-Entry.

Essential Functions And Responsibilities

• Enter customer orders into ERP system and communicate order confirmation to customers
• Build and maintain strong business relationships with new and existing customers
• Process customer demands and ensures accurate order fulfillment
• Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
• Handle inbound and outbound customer calls with professionalism and efficiency
• Generate invoices and credit memos for customer orders
• Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
• Create and maintain customer records with accurate account information
• Produce domestic and international shipping documents
• Perform additional duties as assigned by the manager