Customer Order Support

About the role

The Customer Order Support III provides support to designated customers to create orders and monitor the process from PO creation through order delivery. Primary communications are received via email, and orders and questions received are complex and non-routine.

Responsibilities

• Processes complex orders based on customer requests.
• Checks on pricing and availability of products.
• May work with internal teams to process orders that are engineered to order.
• Partners with shipping department to ensure timeliness in completion, and proactively reaches out to customers if there are any changes to the shipping schedule.
• Uses CRM and other systems tracking, information gathering, and troubleshooting.
• Orders processed are for complex involving multiple parts and requires tracking and coordinating multiple shipments.
• Aids in warranty and replacing parts damaged upon receipt.
• Builds relationship with assigned customers.
• May answer questions from lower level team members.

Requirements

• A high school diploma or an equivalent combination of education and experience.
• 3-5 years of related experience is required.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focus on details.
• Requires limited knowledge of the organization, products, and/or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

Qualifications

• High school diploma or equivalent.
• 3-5 years of related experience.
• Excellent written and verbal communication skills.
• Ability to learn and understand technical terminology.
• Fast-paced goal-oriented environment.
• Multiple task handling and organizational skills.
• Limited knowledge of the organization, products, and/or services.
• Navigating computerized data entry systems.

Skills

• Strong communication skills.
• Technical understanding.
• Problem-solving abilities.
• Organizational skills.

Benefits

• Compensation: Salaried non-exempt role with a starting salary range of $49,000 - $64,000 annually, with potential for bonuses.
• Benefits: Tuition reimbursement, medical, dental, and vision insurance, prescription drug coverage, 401(k) retirement plan, short-term disability insurance, 8 weeks paid birthing leave, 2 weeks paid bonding leave, life and long-term disability insurance, up to 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.

Pay

This is a salaried non-exempt role. Employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).

Schedule

Training Schedule (First 6 Weeks): 8:00 AM - 5:00 PM ET
Regular Schedule (After Training): 8:30 AM - 5:30 PM ET