Customer Support Mitarbeiter/In (m/w/d)

Responsibilities

• Independently process and prioritize customer inquiries via email, phone, and chat, and create quotes.
• Review incoming orders and enter them into our ERP system.
• Handle complaints and develop solutions together with the team.
• Manage special orders for dealers.
• Maintain close communication with other departments, especially production.
• Maintain and update the internal knowledge database to ensure the team always has the latest information.
• Use your confident demeanor, expertise, and friendliness to guide customers and contribute significantly to a positive shopping experience.

Requirements

• Ideally, you have completed a degree or commercial training.
• Preferably, you have experience in customer service, ideally in the design and furniture industry.
• You have excellent English skills and preferably also French skills, both written and spoken.
• You enjoy interacting with people and are committed to finding the best possible solutions.
• Communication and customer orientation are among your key strengths.
• You are motivated, reliable, and enjoy working in a team.
• You work independently, carefully, and in a structured manner.

Benefits

• Work in a young and dynamic team with flat hierarchies and an open corporate culture.
• A modern workplace set in the idyllic Bavarian countryside.
• Freshly prepared and free lunch in our company canteen.
• A permanent employment contract.
• Opportunity for company pension scheme after the probation period.
• Monthly fuel or Edeka voucher.