Customer Support Coordinator

Location: Chanhassen, MN (100% Onsite)

Schedule: Monday-Friday, 8:00 AM-5:00 PM (Contract-to-Hire)

Pay: $21.63/hour

About the Opportunity

Join a growing organization that supports service professionals across North America. This role is ideal for someone who enjoys coordinating schedules, communicating with teams, solving problems, and ensuring projects are completed successfully. You'll serve as a key point of contact between field staff and internal departments to help keep operations running smoothly.

Responsibilities

• Provide first-level support to field technicians during service, installation, and repair activities
• Communicate with technicians before, during, and after service assignments
• Coordinate technician schedules and ensure coverage for assigned work locations
• Confirm technician readiness and arrival status for scheduled assignments
• Support technicians with work orders, documentation, and issue resolution
• Serve as the liaison between field personnel and internal departments
• Monitor service activity and escalate concerns when necessary
• Maintain accurate records within the company ticketing system
• Review completed work and time records for accuracy and compliance
• Ensure all service documentation is complete and submitted properly

Qualifications

• 1-2 years of customer service, support, coordination, or administrative experience
• High school diploma or GED required
• Strong organizational and time management skills
• Excellent communication and problem-solving abilities
• Proficiency with Microsoft Word, Excel, and Outlook
• Reliable, detail-oriented, and able to manage multiple priorities
• Background check and drug screening required

Benefits

During Contract Assignment:

• Medical plan options
• Dental and vision coverage
• Hospital indemnity coverage
• Accident and critical illness insurance
• Life insurance and short-term disability benefits (eligibility requirements apply)
• Earned Safe & Sick Time
• Employee discount programs for travel, entertainment, shopping, and more

Upon Permanent Hire:

• 100% employer-paid medical and dental coverage for employees
• 3% company 401(k) contribution with automatic enrollment
• Company-paid life insurance and long-term disability coverage
• 15 days of PTO annually
• 7 paid holidays plus 1 floating holiday
• Profit-sharing opportunities

Company Culture & Perks

• Modern office environment
• Onsite fitness center
• Coffee bar and spacious break room
• Game room and employee social spaces
• Occasional food truck events
• Quarterly company gatherings
• Monthly employee appreciation events
• Hands-on training and mentorship
• Strong focus on internal promotion and career advancement
• Business casual dress code
• Stable and growing business environment with long-term career potential