Customer Support Coordinator

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team in Irvine, CA. This role plays an instrumental part in customer support, technical assistance, and overall customer satisfaction within the renewable energy sector.

About the role

The successful candidate will handle case management, customer experience, and troubleshooting for Q CELLS’ residential solar products, including battery storage and smart modules. This position may require in-office work, with remote options considered for exceptional cases.

Responsibilities

• Manage customer tickets, emails, and calls promptly and professionally.
• Troubleshoot customer questions about Q CELLS residential solar products, including battery storage and smart modules.
• Take ownership of customer experience, including complex escalations.
• Analyze system monitoring and performance data.
• Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
• Conduct analysis of net-metering and solar buyback programs in CA, TX, and FL.
• Assist with system commissioning and programming ESS to complex E-TOU modes.
• Complete firmware updates and coordinate with engineers/vendors to resolve installation issues.
• Understand solar system sales, design, and construction processes.
• Review operational procedures to ensure industry best practices.

Requirements

• Solar industry experience (renewable energy sector).
• Associate’s degree in business, economics, communications, or related field with 4+ years of professional experience OR bachelor’s degree in the same fields with 2–5+ years of professional experience, including 2+ years in solar customer service.
• Impeccable attention to detail and strong organizational, problem-solving, and analytical skills.
• Excellent oral and written communication skills.
• Process-driven with a focus on long-term solutions.
• Ability to thrive in a fast-paced environment.

Physical, Mental & Environmental Demands

• Mobility: Standing (20%), sitting (70%), walking (10%).
• Strength: Lifting, carrying, pushing, or pulling up to 10 pounds.
• Dexterity: Frequent typing, handling, and reaching.
• Agility: Frequent turning and occasional bending; occasional crouching.

Pay

The salary range is required by the California Pay Transparency Act and may differ based on location. Actual compensation depends on factors such as skill set, education, licenses, certifications, and experience relative to the role’s minimum qualifications. The provided range applies to CA positions only.