Customer Support Coordinator
About the role
You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service. You’ll act as the first point of contact and provide high quality support to all customers. Your focus will be to provide general support for queries, provide quotes and liaise with customers and third-party suppliers to successfully fulfil customer’s training needs. This is a 6‑month contract role based remotely (home based).
Responsibilities
- Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
- Work with internal and external stakeholders and learners to deliver our services and programmes
- Timely and successful completion of all required documentation in-line with regulations/governance
- Deliver high levels of customer service to assist the wider team
- Plan and organise own workload and coordination of related activities
- Maintain strong relationships with members of the client team
- Escalate risks to ensure appropriate action is taken to mitigate them
Requirements
- Experience of using IT systems e.g. Client Relationships Management is desirable
- Working to defined deadlines where high levels of accuracy are required
- Track record of successfully delivering assigned tasks and/or events - desirable
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines where high levels of accuracy
Skills
- Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above)
Benefits
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skill