Customer Support Consultant I - Lab Liaison

About the role

This is a full-time position with excellent day-one benefits. For more information about laboratory jobs at IDEXX, visit: https://careers.idexx.com/us/en/referencelaboratories

Responsibilities

• Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.
• Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and lab sample testing issues.
• Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
• Support quality management systems and compliance requirements.
• Contribute to team growth through active participation in development programs and collaborative knowledge sharing.

Requirements

• High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Strong customer service and interpersonal skills with experience in building and maintaining relationships.
• Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
• Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
• Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
• Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
• Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
• Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
• Reliable and dependable attendance is an essential function of this position.

Qualifications

• High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Strong customer service and interpersonal skills with experience in building and maintaining relationships.
• Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
• Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
• Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
• Commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
• Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
• Strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
• Reliable and dependable attendance is an essential function of this position.

Skills

• Customer Service
• Interpersonal Skills
• Microsoft Office
• Technical Aptitude
• Analytical Skills
• Problem-Solving Skills
• Verbal Communication
• Written Communication
• Collaboration
• Continuous Learning
• Handling Challenging Conversations
• Attention to Detail
• Data Accuracy
• Compliance
• Quality Standards

Benefits

• Health / dental / vision benefits
• day one 5% matching 401k
• On-the-job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more

Pay

Pay targeting $23 / hr

Schedule

• This is a full-time, 40hr per week position
• The schedule for this position is: Monday - Friday
• The hours for this position are: 8:30am-5:00pm
• The starting hours are flexible (+/- 2hrs)
• The shifts and hours may vary slightly depending on business needs.
• Reliable and dependable attendance is an essential function of this position.