Customer Service Lab Support

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges.

About the role

As a Specimen Problem Resolution Specialist, you will act as a liaison between the lab, clients, and patients. You’ll resolve internal and external customer requests via calls, instant messenger, and email communications while maintaining a respectful and professional manner. This role involves working in multiple databases to research complex issues, providing customer education, and ensuring accurate specimen handling.

Responsibilities

• Communicate with customers in a respectful and professional manner
• Work in multiple databases to research complex issues and questions
• Provide customer education and information as needed
• Review test forms for accuracy and report any discrepancies
• Prepare and triage specimens for analysis
• Accurately identify and label specimens
• Pack and ship specimens as necessary
• Prepare and store excess specimen samples

Requirements

• High School Diploma or GED equivalent
• Excellent communication skills (written and verbal)
• Familiarity with laboratory operations, policies, and procedures
• Comfortable handling biological specimens
• Ability to accurately identify specimens
• Strong data entry and organizational skills
• High level of attention to detail
• Proficiency in Microsoft Outlook, Excel, and Word; willingness to learn new applications
• Ability to lift up to 40 lbs
• Able to pass a standardized color blindness test

Preferred Qualifications

• Current or prior Labcorp experience
• Associate’s degree
• 2+ years of experience in the healthcare industry (e.g., physician’s office, clinic, or hospital)
• 2+ years of experience in customer service

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, and Vision coverage
• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance
• 401(k) retirement plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees scheduled to work less than 20 hours per week, casual, intern, or temporary employees are eligible only for the 401(k) Plan. Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO.