customer support

Key Responsibilities

• Respond promptly to customer inquiries through phone, email, and live chat.
• Resolve customer concerns and complaints in a courteous and professional manner.
• Process orders, returns, exchanges, and account updates accurately.
• Maintain detailed and accurate customer records in the company database.
• Escalate complex issues to the appropriate department when necessary.
• Provide accurate information about products, services, and company policies.
• Meet established customer satisfaction and response time goals.
• Collaborate with team members to improve customer service processes.
• Perform other administrative and customer support duties as assigned.

Qualifications

• A high school diploma or GED.
• Previous customer service or call center experience preferred but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Basic computer proficiency, including Microsoft Office and CRM software.
• Able to multitask and work in a fast-paced environment.
• Positive attitude, reliability, and strong attention to detail.

Schedule

Monday–Friday, 8-hour shifts. Occasional weekend or evening availability may be required based on business needs.