Customer Support

About the role

Nuvo is building the infrastructure that powers trade in the physical goods economy. Every part of modern life depends on physical goods, and behind it all are 50 million businesses trading $100 trillion each year. We are looking for an enterprising Customer Support teammate to join the Nuvo team.

Responsibilities

• Responding to inbound support inquiries
• Improving support tooling (such as Intercom)
• Partnering with customers while they integrate various systems with Nuvo
• Identifying patterns of repeated contact and areas of opportunity
• Owning and improving customer documentation and creating collateral that helps customers to achieve self-serve support

Requirements

• 2+ years experience in an omnichannel client-facing role, preferably in a high-growth startup
• Exceptional written and verbal communication skills
• A strong sense of ownership, following through internally and with customers
• Resilience in fast-paced environments and a bias toward action
• Experience with customer support platforms (e.g., Intercom) and content management systems
• Proven track record of troubleshooting technical issues and writing clear, actionable bug tickets (e.g., in tools like Linear or Jira), with experience collaborating with Product and Engineering teams
• Familiarity with and comfort using AI tools to improve efficiency, problem-solving, and support operations

Qualifications

• Familiarity with APIs and supporting technical integrations
• Experience with SQL for investigating issues or analyzing trends

Skills

• Exceptional written and verbal communication skills
• Strong sense of ownership
• Resilience in fast-paced environments
• Experience with customer support platforms
• Proven track record of troubleshooting technical issues
• Familiarity with and comfort using AI tools

Benefits

Not specified

Pay

$75,000 - $125,000

Schedule

6am - 6pm PT