Customer Support Associate

Position Responsibilities

• Answer approximately 75-80 inbound customer calls per day from consumers interested in applying for pre-settlement funding.
• Provide outstanding customer service while educating consumers about available products and services.
• Accurately collect and document customer information within company systems.
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
• Maintain accuracy in a fast-paced environment and meet or exceed established sales, quality, and productivity goals.
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
• Collaborate with internal teams to ensure timely processing of customer applications.
• Follow established call scripts, compliance requirements, and company procedures.

Requirements

• High school diploma or equivalent; some college preferred.
• 1-2 years of experience in a high-volume inbound call center handling approximately 75-80 calls per day.
• Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred.
• Bilingual in Spanish (preferred but not required).
• Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism.
• Experience using CRM software and online chat platforms.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Minimum typing speed of 35 WPM.
• Ability to meet productivity and performance metrics.

Benefits

• Competitive compensation and a comprehensive benefits package.
• A choice of multiple medical plans, dental, vision, and life insurance.
• A 401(k) with generous company match.
• Flexible spending accounts for medical and dependent expenses.
• Time off to recharge.