Customer Support Associate

About The Role

We’re hiring a Customer Support Associate to provide friendly, reliable support to our customers throughout their experience with our company. This role is ideal for someone who enjoys helping people, solving problems, and building positive relationships.

What You’ll Do

• Serve as the primary point of contact for customer questions and support needs
• Assist customers with onboarding, setup, or service activation
• Respond to inquiries and guide customers through solutions or next steps
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and escalate to internal teams when needed
• Maintain accurate records of customer interactions and updates
• Provide personalized support by understanding customer needs and goals
• Monitor customer accounts to identify opportunities for additional support
• Collaborate with team members to improve processes and customer experience

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers in various situations
• Ability to manage multiple requests and stay organized
• Problem-solving mindset with a customer-first approach
• Basic computer skills and comfort learning new systems or tools
• Reliable, detail-oriented, and professional
• Experience in customer service, retail, hospitality, sales support, or account support (but not required)

What We Offer

• Competitive pay with performance-based incentives
• Paid training and ongoing coaching
• Clear growth path into Customer Success, Account Management, or Senior Support roles
• Supportive, collaborative team environment
• Opportunities to build long-term, transferable professional skills

Skills

• SaaS
• Product training
• Customer Success Platforms
• CRM Tools
• Communication Skills
• Client Retention
• Revenue
• Cross-Functional Collaboration
• KPI Management
• Consultative Approach
• HubSpot
• CRM
• Customer Satisfaction
• Training
• Upselling
• Customer Engagement
• Upsell
• Goal-Oriented
• Sales Collaboration
• Relationship Management
• Customer Health Tracking
• Upsell
• Product Adoption
• Sales Experience