Customer Support & Analytics- Representative
Penguin Random House, LLC is the world's largest general trade book publisher and a division of Bertelsmann AG, one of the foremost media companies in the world.
About the role
Penguin Random House is seeking a dynamic, self-motivated Customer Support and Analytics Representative to join our team. This position can be office-based or remote and involves serving as the first point of phone and email contact for internal and external inquiries related to product information and problem resolution.
The ideal candidate will have the aptitude to cross-train through a broad range of functions, be committed to providing exceptional service, and thrive in a dynamic, fast-paced, and results-driven environment while maintaining high professional ethics.
Responsibilities
- Answer inquiries from internal and external contacts via phone and email.
- Resolve issues related to product information and problem resolution.
- Utilize strong analytical and problem-solving skills to address customer needs.
- Demonstrate effective time management and prioritization in a fast-paced environment.
Requirements
- High School diploma or equivalent; some college preferred but not required.
- Prior customer service experience preferred.
- Excellent organizational and prioritization skills; ability to multi-task and work independently.
- Strong PC skills, including proficiency in Microsoft Office suite.
- Advanced Excel skills (required).
- SAP and MARC experience preferred.
- Professional written and oral communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
Schedule
Monday – Friday, 8:30 am – 5:00 pm.
Pay
$41,225 per year. This position is eligible for bonus or profit share, contingent on the company's results.