Customer Support Agent – Entry Level

About Our Client:The organization recruits, trains, and manages U.S.-based Customer Service Representatives who support various national brands across sectors such as customer service, roadside assistance, healthcare logistics, and retail support. Utilizing secure cloud-based systems, team members perform their duties from designated workspaces, contributing to a modern and environmentally conscious support model. As a W2 employer, the company offers structured onboarding, ongoing support, and opportunities for advancement. About the Opportunity:The CUSTOMER SUPPORT AGENT – ENTRY LEVEL role involves handling inbound customer interactions for major brands, assisting with questions, service requests, account needs, and product support. This position requires delivering high-quality customer care using guided systems and resources while maintaining professionalism and brand alignment. The role offers schedule flexibility upon certification and is suitable for individuals seeking a stable, structured support position with potential for growth. Responsibilities:Handle inbound customer service interactionsAssist customers with inquiries, service requests, and account needsProvide product support aligned with brand standardsUse guided systems and resources to ensure accuracy and professionalismMaintain schedules and performance expectations Requirements:High school diploma or GEDAt least 18 years of ageAuthorized to work in the United StatesU.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WIAbility to follow detailed processes and meet performance standardsStrong communication and active listening skillsComfortable with computer applications and web-based toolsAbility to work independently and maintain accountabilityPreferred: prior call center or customer service experiencePreferred: bilingual in Spanish/EnglishPreferred: familiarity with phone-based or computer-based support environments Pay Range and Compensation Package:USD 11 - USD 13 hourly Benefits & Perks:Paid training following successful client certificationPaid time offOptional supplemental insurance (Aflac)Household telehealth access through MDLiveAccess to performance-based incentivesCareer advancement opportunities into support, QA, and leadership roles Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.