Customer Support Agent – Entry Level

About The Client

The organization recruits, trains, and manages U.S.-based Customer Service Representatives who support national brands in various sectors, including customer service, roadside assistance, healthcare logistics, and retail support. Utilizing secure cloud-based systems, the team operates from designated workspaces, contributing to an environmentally conscious support model. The program provides structured onboarding and opportunities for career advancement as a W2 employer.

About the Opportunity

The Customer Support Agent – Entry Level is responsible for handling inbound interactions for major brands, assisting customers with inquiries, service requests, account needs, and product support. The role requires delivering high-quality customer care using guided systems while maintaining professionalism and brand alignment. It offers schedule flexibility upon certification and suits individuals seeking a stable, structured support position with growth potential.

Responsibilities

• Handle inbound customer interactions for various brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to ensure accurate and professional service
• Maintain brand alignment and service quality standards

Requirements

• High school diploma or GED
• At least 18 years of age
• Authorized to work in the United States
• U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
• Ability to follow detailed processes and meet performance standards
• Strong communication and active listening skills
• Comfortable with computer applications and web-based tools
• Ability to work independently and adhere to schedules
• Prior call center or customer service experience preferred
• Bilingual in Spanish/English preferred but not required
• Familiarity with phone-based or computer-based support environments preferred

Pay Range and Compensation Package

USD 11 to USD 13 hourly

Benefits & Perks

• Paid training upon successful client certification
• Paid time off
• Optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.