Customer Support Agent

About the role

SKELAR is a venture‑builder that creates consumer businesses in EdTech, Mental health, Petcare, FashionTech and other sectors. Its tech products have earned awards from Product Hunt and The Webby Awards, receive thousands of positive TrustPilot reviews, and are used by over 10 million people worldwide. We are now looking for a Customer Support Agent to join our team and help users of our platforms in multiple languages.

Responsibilities

• Communicate with users via chat and email in Ukrainian, English, Chinese, and Spanish regarding our websites and services.
• Handle inquiries, provide support, and escalate complex requests to other departments.
• Proactively identify issues, propose solutions, take ownership of outcomes, and manage your working time during the shift.
• Participate in team meetings to stay aligned and maintain team tone.

Requirements

• Written Spanish proficiency at B2 level.
• English proficiency at B2+ level (this point is listed first and is very important to us).
• Experience working with customers through email, chat, and/or in‑person interactions.
• Demonstrated initiative and organizational skills; ability to speak up about problems and suggest solutions.
• Motivation to learn and develop in the IT field (many team leads grew from junior positions).

Skills

• Multilingual communication (Ukrainian, English, Chinese, Spanish).
• Strong written communication and customer‑service abilities.
• Problem‑solving and proactive initiative.
• Time management and self‑organization during shifts.
• Eagerness to acquire IT‑related knowledge.

Benefits

• Opportunity to implement your ideas and proposals from the first day.
• Unlimited professional development: internal courses, schools, library; reimbursement for external education and English language courses.
• Paid sick leave and 18 days of paid vacation per year.
• Salary review immediately after the probation period and every six months thereafter.
• Corporate Netflix and Grammarly accounts.
• Discounts on company products and services.
• Team‑building activities and corporate events.
• Additional perks: breakfasts, lunches, access to sports training in Kyiv or partial compensation for classes in Warsaw, medical insurance, paid business trips when required, partner discounts.
• Work environment with a gym, climbing wall, green zones in Bali, libraries, and spaces designed for productivity and comfort.

Schedule

• Shift runs from 16:00 to 24:00 (4 pm to 12 am).
• 30‑minute break during the shift.
• 1‑2 additional short breaks of 10‑15 minutes available during the shift.
• Regular team‑interaction meetings to stay in sync and maintain energy.