Customer Support Agent
TEKsystems · Troy, MI · 1 mo ago
Hybrid$17–$18.5/hrContract
What You’ll Do
- Handle approximately 35–45 inbound calls daily, averaging 11–14 minutes per call
- Respond to insurance servicing inquiries related to homeowners insurance
- Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
- Navigate multiple systems to research and accurately document each call
- Deliver prompt, professional, and accurate service to meet internal and external standards
- Apply strong problem-solving and resolution skills to address customer concerns
- Maintain professionalism and efficiency across all interactions
What You Bring
- Minimum of 1 year of recent customer service experience (call center preferred; front desk/admin experience acceptable)
- Proficiency in using a Windows PC and navigating software systems
- Typing speed of at least 35 words per minute
- Strong verbal and written communication skills for phone and email interactions
- Stable internet connection for remote training and work
- Reliable transportation for potential onsite needs
Nice to Have
- 2+ years of call center experience
- Experience in insurance or mortgage services
Schedule & Training
- Contract to Hire
- Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
- Location: 700 Tower Drive, Troy, Michigan, 48098
- Shift for Training: 9:30AM – 6:00PM
- Available Shift after Training: 10:30AM – 7:00PM (Monday – Friday)
Pay & Benefits
- Pay: $17/hour
- Medical, dental, and vision insurance
- 401(k) retirement savings plan
- Life and disability insurance