Customer Support Advocate

About the role

Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Support Advocate. Position Type: Contract. On‑Site Required.

Qualifications

• High school diploma or equivalent
• 2 years of customer service, retail, or call center experience
• Strong communication and emotional intelligence
• Ability to remain calm in challenging situations

Skills

• Customer focus, empathy, active listening, and professionalism
• Clear verbal and written communication
• Problem‑solving, adaptability, attention to detail, and accountability
• Positive attitude, patience, time management, and willingness to learn
• Basic Microsoft Office proficiency
• Experience with customer service platforms or CRM tools (training provided)
• Comfortable navigating digital systems and learning new technologies

Preferences

• College coursework
• Interest in automotive and luxury brands
• Automotive experience

Responsibilities

• Support first‑tier escalated customer inquiries with clear communication and timely follow‑up
• Coordinate with dealerships to resolve concerns and enhance customer satisfaction
• Manage and resolve first‑level escalated customer issues professionally and empathetically
• Escalate complex cases to Tier 2 Advocacy as needed
• Deliver clear and confident post‑warranty resolution decisions
• Conduct research and document all interactions in internal systems
• Coordinate with dealership partners to support case outcomes
• Follow up consistently to ensure timely resolutions
• Identify patterns and suggest process improvements