Customer Service Advocate

Trelleborg Overview

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. Our people are Shaping Industry from the Inside.

Customer Success Advocate (CSA)

• Primary Function: Provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.
• Key Responsibilities:
• Act as the customer's primary point of contact for all commercial inquiries.
• Direct customer communication via telephone and email.
• Develop and maintain strong customer relations while projecting professionalism.
• Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner.
• Perform Account Management: Monitor and optimize sales growth and profitability, Outgoing sales calls to customers and target accounts, Follow up on quotations and projects, Drive customer satisfaction.
• New customer account management including customer set-up, and credit information.
• Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery.
• Maintain customer orders: Minimum order and line values, profitability, and costs.
• Process customer complaints and assist with investigation and corrective actions.
• Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
• Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business.
• Joint sales visits to customers with Sales Engineers.
• Attend additional training as needed.

Qualifications

• Required:
• Minimum 1 year of experience in a customer service position preferred.
• Bachelor’s degree required.
• Knowledge of basic business sales and marketing practices.
• PREFERRED:
• Technical Degree (Engineering or the Sciences) a plus.
• Knowledge of rubber/plastic products is beneficial.
• Familiarity with ISO quality requirements is beneficial.
• Familiarity with technical prints is beneficial.

Application

To apply, please send your resume to [email address].