Customer Advocate

About the role

The goal of the customer service Customer Advocate role is to deliver fast, friendly, easy, and right service every time.

Responsibilities

• Enter customer orders and quotes accurately
• Respond to customer questions quickly and professionally via phone, email, chat and text
• Solve issues and follow through until they’re fully resolved
• Represent the voice of the customer
• Build strong product and process knowledge
• Be dependable, your teammates count on you

Requirements

• Pride in doing work the right way
• Strong attention to detail
• At least 1-year of customer service and data entry experience
• Comfort using computers and Microsoft Office tools

Qualifications

• Full-time, in-person position in Owatonna, MN

Skills

• Pride in doing work the right way
• Strong attention to detail
• Customer service and data entry experience
• Computer and Microsoft Office proficiency

Benefits

• $21.50 per hour starting pay
• Up to a 5% increase after 6 months, with additional growth tied to skill progression
• Annual merit increases based on performance
• Career path with ownership in defining your future and opportunity to earn an additional increase with each progression
• Health insurance options, vision insurance
• 3 weeks of PTO in your first year
• 3 weeks of remote-flexible work time
• 8 paid company holidays
• Profit sharing, 401(k), tuition reimbursement
• Product discounts and onsite fitness center

Pay

• $21.50 per hour starting pay

Schedule

• Full-time, in-person position in Owatonna, MN

Contact Information

Please submit:

• Your resume
• A short cover letter explaining why this role interests you and how your experience aligns

Selected candidates may be invited to complete brief assessments and interviews to ensure a strong mutual fit.