Customer Advocate

About the Role

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

Benefits

• Competitive weekly base pay.
• A benefits package valued at more than $10k*, including:
  • 401(k) plan with company matching
  • Medical coverage plans customized to suit your needs
  • Paid time off (PTO) programs, company holidays, and paid volunteer days
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

*Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently, often coming up with creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
• Handle administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• Perform all other duties as assigned.

Requirements

• High School Diploma/GED/Equivalent required.
• 1-3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Additional Information

This job description does not state or imply these are the only duties to be performed. Employees may be required to perform other related duties to ensure workload coverage. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements.