Customer Support Admin Full Time (William Hill LV)

About Us

At Caesars Digital, we don’t just play the game — we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every team member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary.

About the Role

We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager, you will assist our brick-and-mortar sportsbook employees, handle customer account requests, provide assistance to our betting kiosk operations, and support our management team. This is an exciting opportunity to join the world’s leading sports betting company.

Responsibilities

• Processing Player Rewards Accounts
• Processing and approving new accounts for our Mobile Betting App
• Updating Customer Accounts
• Generating win/loss statements for customers
• Researching lost ticket claims for customers
• Processing contest applications
• Sending replacement rewards cards to customers
• Researching sportsbook cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues and requesting maintenance when required
• Processing Admin Support emails in a timely manner
• Organizing and filing documents to be scanned
• Working in accordance with department policy & procedures to comply with gaming statutes and regulations
• Document retention – removing account applications as per compliance

Requirements

• 1+ years of Customer Support experience
• Ability to type 35 words per minute
• Ability to multi-task
• Good working knowledge of Microsoft Office including Outlook, Word, and Excel
• Must be able to work independently with minimal supervision
• Must be confident in assessing situations and making informed decisions
• Ability to work through high volume and stressful time periods
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities
• Must be able to work varied shifts, including nights, weekends, and holidays

Additional Requirements

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull, or push 25 lbs
• Must be able to type for extended periods of time
• Must be able to talk on the phone for extended periods of time
• Must be able to write for extended periods of time
• Must be able to twist, bend, or reach with no significant boundaries
• This position will be exposed to sounds at 69 decibels
• Regular attendance in the office is required
• This position may be exposed to a smoke-filled environment