Customer Support Representative - Full-time

About the role

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

Responsibilities

• Promptly answers all incoming calls in a polite and professional manner.
• Directs calls to the appropriate departments.
• Schedules appointments and reviews appointment details, date, time, location, and clinician.
• Keeps demographic information updated and accurate.
• Communicates PCP change requests or transfer care/location requests.
• Sends late arrival notices and follows cancellation and rescheduling procedures.
• Affords assistance with on-boarding, training, quality assurance and employee engagement.

Qualifications

• Bilingual, Spanish and English.
• High School diploma or GED certificate.
• Computer knowledge.
• Excellent communication skills.
• Excellent customer service skills.