Customer Supply Chain Manager

About the role

We're seeking a highly motivated and collaborative individual to join our Customer Supply Chain (CSC) team. This critical role serves as the end-to-end supply chain lead for one of our key Retail or Digital channels. You’ll work cross-functionally with our Commercial, Demand Planning, Operations, and Finance teams to ensure seamless product flow to customers. This role is both operational and customer-facing; it requires fostering strong relationships with retail partners and a commitment to flawless operational execution.

The ideal candidate is detail-oriented, analytical, and a strong communicator, capable of setting strategy and executing against it. This is a high-impact role that requires a balance of big-picture thinking and roll-up-your-sleeves execution.

Responsibilities

• Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks
• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments
• Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer
• Develop reporting & scorecarding linked to operational success metrics and key performance indicators
• Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress
• Own end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, managing sales order and inventory accuracy, and driving continuous improvement through chargeback analysis, KPI tracking (e.g., OTIF, in-stocks), and retailer supply chain insights
• Support strategic planning and execution: understand our company-wide goals and KPIs and translate this into operational strategies and actions that support
• Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains
• Regular communication with regional buying teams to ensure warehouses are kept at healthy inventory levels through promoted and non-promoted time periods
• Manage all aspects of retailer forecasts (Supply Plan), including In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics
• Identify opportunities for store operational process improvements and help drive implementation with our store operations partners
• Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies
• Engage in and help create cross-functional projects and help drive them forward with relevant context and expertise from your channel

Qualifications

• 3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles
• Detail-oriented and highly collaborative, with strong internal and external relationship management skills
• Strong understanding of key supply chain tools and resources
• Attention to detail and ability to collaborate internally and externally is imperative to success in this role
• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
• Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners)
• Able to use Excel and AI tools to cut through data and generate, prioritize, and communicate key operational insights