Customer Supply Chain Manager

About the role

The Customer Supply Chain Manager will be embedded within the Retail team but sit within the broader Supply Chain organization, directly owning and driving operations across our retail and/or digital channel. You’ll lead Collaborative Planning, Forecasting, and Replenishment (CPFR), manage in-stocks, on-time/in-full (OTIF) performance, and oversee store-level operations and chargeback mitigation. From shelf to supply node, you’ll play a key role in ensuring product availability and exceptional execution for the Harry’s and Flamingo brands.

What You Will Accomplish

• Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business.
• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.
• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments.
• Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer.
• Develop reporting & scorecarding linked to operational success metrics and key performance indicators.
• Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress.
• Support strategic planning and execution: understand our company-wide goals and KPIs and translate this into operational strategies and actions that support.
• Own end-to-end distribution logistics for your channel, ensuring on-time fulfillment and delivery, managing sales order and inventory accuracy, and driving continuous improvement through chargeback analysis, KPI tracking (e.g., OTIF, in-stocks), and retailer supply chain insights.
• Support our Key Retail or Digital Channels include:
• Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains.
• Regular communication with regional buying teams to ensure warehouses are kept at healthy inventory levels through promoted and non-promoted time periods.
• Manage all aspects of retailer forecasts (Supply Plan), including In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics.
• Identify opportunities for store operational process improvements and help drive implementation with our store operations partners.

Benefits And Perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Mammoth Brands
• Flexible time off and working hours
• L&D stipend
• 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
• Free products from our family of brands
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products
• Opportunity to have some meetings without Zoom!

Company Culture

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws.

Equal Opportunity Employer

Mammoth Brands is committed to providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws.