Customer Solutions Manager

Responsibilities

• Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives.
• Adoption Engine Development: Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI.
• Tech & Domain Expertise: Serve as a trusted advisor on manufacturing data flows, engineering workflows, and systems integration with deep product mastery.
• Customer Partnership & Advocacy: Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references.
• Scalability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes.
• Feedback Loop & Risk Mitigation: Proactively surface customer insights to influence product roadmap; identify and resolve risks before they escalate.
• Cross-functional Leadership: Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment.

Qualifications

• 5-10+ years of experience in Hardware Manufacturing
• B2B SaaS (highly preferred) with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)
• Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar
• Domain familiarity with aerospace, defense, energy, or hardware-intensive industries
• Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences
• Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability
• Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments
• Able and willing to travel up to 30%

Benefits

• Equity – Stock options
• Comprehensive benefits program including subsidized medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• Holidays – 10 days (including an end-of-year closure)
• Paid Family/Parental Leave
• On-site gym or monthly wellness stipend (depending on location)
• Dog friendly offices!

Compensation

Base Salary Target: $120,000 – $165,000

This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals.

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

EEO Statement

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Equal Opportunity

Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Job Type

Full-time