Customer Solutions Manager

About the role

As a global company, Chromalloy is committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. This role puts you at the center of the action, leading our Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.

Responsibilities

• Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction.
• Ensure timely, proactive communication and strong issue resolution—from first contact through closure.
• Standardize best practices across reporting, performance reviews, and quarterly business reviews (QBRs).
• Build and execute training and development plans that grow skills, confidence, and career paths for every team member.
• Identify and implement process improvements that increase efficiency and elevate the customer experience.
• Be the “voice of the customer,” translating feedback and performance metrics into internal action and customer-facing results.
• Lead escape/crisis management when delivery or quality issues arise—keeping stakeholders aligned with clear, timely updates.
• Partner with Sales and Business Development on quotes and renewals—pricing inputs, profitability, capability analysis, and business models.
• Uncover opportunities that drive year-over-year growth and retention using customer insight and relationships.

Requirements

• Bachelor’s degree plus 5+ years of relevant experience (or an equivalent combination of education and experience).
• Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)—ideally in aerospace or another highly regulated industry.
• Strong customer focus with a track record of translating requirements into consistent execution.
• Comfort with shifting priorities, tight deadlines, and clear reporting in a dynamic environment.
• Advanced Microsoft Office skills—especially Excel and PowerPoint.

Qualifications

Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Skills

• Leadership and customer-focused mindset.
• Proven ability to manage and motivate teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Experience with Microsoft Office, particularly Excel and PowerPoint.

Benefits

Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching. Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs. Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment! Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Pay

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions.

Schedule

We evaluate each candidate individually to ensure fair and competitive pay decisions. Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.