Customer Success & Sales Coordinator

Responsibilities

• Customer Success & Account Support
• Answer inbound customer calls and emails
• Respond promptly to customer inquiries
• Provide order status updates and shipment information
• Aid customers with product questions and recommendations
• Cook up sample requests
• Help resolve customer concerns and service issues
• Support customer retention through proactive communication
• Sales Support
• Prepare and send customer quotations
• Request and organize vendor pricing
• Create product comparison documents
• Follow up on open quotes and opportunities
• Aid with account management activities
• Support sales initiatives and customer outreach
• Administrative & Vendor Coordination
• Enter tracking information and shipment updates
• Maintain customer and vendor records
• Aid with purchase order follow-up
• Collect product specifications and documentation
• Organize pricing files and product information
• Support special projects as needed

Qualifications

• Customer service
• Hospitality
• Spa, wellness, beauty, medical spa, or luxury service industries
• Inside sales or account support
• Administrative coordination

Skills & Attributes

• Excellent verbal and written communication
• Strong organizational skills
• Ability to manage multiple priorities
• High attention to detail
• Positive and professional attitude
• Comfortable learning new technology and systems
• Self-motivated and dependable
• Pasion for serving customers