Customer Success & Sales Coordinator

Customer Success & Sales Coordinator American Cable & Harness | Electronic Technologies International Des Moines, Iowa Position Summary The Customer Success & Sales Coordinator serves as the primary point of contact for customers and plays a critical role in supporting sales and operations. This position is responsible for managing customer communications, coordinating quotes and cut sheets, processing orders, monitoring production status, and ensuring customer expectations are met. The ideal candidate will possess strong organizational skills, a customer-focused mindset, and the ability to effectively communicate with internal teams to drive successful outcomes. Essential Duties And Responsibilities Customer Service Serve as the primary point of contact for customers regarding orders, product deviations, delivery schedules, quality concerns, and general inquiriesSet up new customers, process sales orders, and enter shop orders into the ERP systemMonitor production status and provide customers and internal teams with updates on delivery schedulesCoordinate with Purchasing, Engineering, and Production to establish shipment dates and resolve issuesManage customer complaints and coordinate resolution of quality issues and RMAsMaintain customer stocking programs and support customer forecasting requirements Quoting and Sales Support Own and maintain the quote processEnter quote requests and prepare quotations in conjunction with Engineering and OperationsFollow up on requotes and coordinate new opportunities with the Sales ManagerSupport the Sales Manager with new account development and lead generation activitiesAssist with maintaining CRM activity and pipeline tracking. Regulatory and Compliance Support Assist with customer compliance requirements to include, but not limited to: IMDS, REACH, RoHS, Customer-specific documentation requests Production and Operational Support Collaborate closely with Production, Purchasing, Engineering to ensure smooth order fulfillmentSupport continuous improvement efforts and recommend process enhancementsPerform additional duties and cross-functional support activities as assigned Qualifications 2+ years of experience in customer service, inside sales, or manufacturing support preferredExperience in manufacturing environments is highly preferredStrong understanding of quoting, order entry, and production scheduling processesExcellent verbal and written communication skillsProficiency in Microsoft Office, Excel, Outlook, ERP systems, and CRM softwareHigh level of attention to detail and organizational skillsAbility to manage multiple priorities in a fast-paced environmentAbility to work independently and collaboratively with cross-functional teams Physical Requirements Occasional lifting of up to 20–40 pounds We Make it Easy Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter. Powered by JazzHR 87fogrsfwn