Customer Success - Project Coordinator

About the role

We are seeking a full-time entry-level Project Coordinator based in RTP, NC. You will serve as the primary liaison between our biotech/pharma clients and end-users at clinical testing sites and laboratories globally. This role entails orchestrating day-to-day operations and facilitating seamless interactions among internal and external stakeholders to guarantee the successful execution of each project lifecycle.

We are looking for candidates who are detail-oriented, proactive, and thrive in a fast-paced, dynamic environment. Ideal candidates will demonstrate a passion for client service, possess the ability to quickly grasp new concepts, execute tasks with precision, and exhibit excellent organizational and communication skills.

Responsibilities

• Cultivate and maintain relationships with TruTechnologies' clients and users.
• Coordinate activities and interactions among diverse groups, both internally and externally, across multiple simultaneous projects.
• Monitor patient visits in real-time, offering proactive and reactive support to users.
• Communicate updates to clients and manage effectively to drive timely project success.
• Collaborate closely with site staff and pharma employees to ensure seamless implementation and prompt issue resolution.
• Identify and mitigate risk factors to ensure successful deployments.
• Report directly to the Implementation Leadership team.

Requirements

• Ability to effectively manage multiple projects concurrently with meticulous attention to detail.
• Exceptional communication skills, both verbal and written.
• Demonstrated proficiency in coordinating actions across diverse groups of individuals.
• 0-2 years of experience in project management.
• A keen enthusiasm for leveraging new technology to drive innovation and progress.
• Bachelor’s Degree.
• Language skills preferred, especially Japanese, Korean, German, Arabic, Turkish, or Italian.

This is an entry-level position, and ideal candidates are recent graduates with a GPA of 3.5 or higher.

Benefits

• Exposure to all facets of building a rapidly growing technology company.
• Direct engagement with TruTechnologies' seasoned leadership team.
• Opportunity to contribute to major decision-making processes.
• Involvement in transforming sample tracking and advancing clinical research.
• Prospects for career advancement and personal development as the company expands.