Customer Success Coordinator

Responsibilities

• Manage daily caseload tasks and workflow; coordinate with customers to schedule services and keep internal portal information updated; monitor technical engineers' case progress to help balance the overall services workload
• Facilitate customer communication regarding new system implementations, set expectations, and conduct introductory project calls to review shipment details and service flows
• Partner with Operations, Sales, and Support to align onboarding schedules with opportunity and fulfillment data. Route and communicate service escalations to relevant internal teams for quick resolution
• Participate in, track, and execute internal Service and Support projects as needed

Requirements

• 3-5 years of customer service or coordinator experience. Equivalent practical experience will be taken into consideration
• Exceptional written and verbal English communication skills, with the ability to convey technical concepts to users of varying skill sets
• Strong Google Office skills; hands-on experience with CRM tools (Salesforce experience is a major plus)
• Prior proven ability to organize, prioritize, and manage tasks in a fast-paced environment
• A proactive self-starter who thrives in a hybrid cross-functional team environment