Customer Success Manager (Project Coordinator)

Job Summary

Core Responsibilities

• Lead executive discussions and calibration sessions to align on product requests and expected outcomes
• Plan and execute stakeholder product requests while ensuring ongoing alignment with business objectives
• Define, prioritize, and assess work completed by development teams to ensure successful delivery
• Monitor adherence to project goals and provide reporting on progress and results
• Aid with, train on, and lead product rollout initiatives
• Build and maintain strong relationships with clients and business stakeholders
• Understand customer needs and collaborate on innovative solutions that support company goals

Required Skills/Experience (Must-Haves)

• 5+ years of Client Success Manager, Customer Success Manager, Account Management, or related experience
• Experience performing project management or project coordination responsibilities
• Strong executive presence with the ability to present to leadership and stakeholders
• Call center industry knowledge and experience
• Experience leading stakeholder discussions and driving alignment across teams
• Excellent verbal, written, and presentation skills
• Proven ability to build and foster strong client relationships

Preferred Skills/Experience (Nice-to-Haves)

• Bachelor's degree in Business, Communications, Technology, Analytics, or a related field
• Experience with Artificial Intelligence (AI) and/or Machine Learning (ML) initiatives
• Exposure to analytics, operational reporting, or business intelligence environments
• Experience supporting product development or product rollout efforts
• Telecommunications industry experience
• Experience facilitating executive presentations and workshops
• Recent graduates with strong internship, capstone project, or leadership experience may be considered if they demonstrate exceptional professionalism and confidence

Key Competencies & Behaviors

• Executive-level professionalism and polished communication skills
• Strong confidence and presence when interacting with senior leadership
• Relationship-building and stakeholder management abilities
• Strategic thinking and solution-oriented mindset
• Ability to influence outcomes without direct authority

Work Environment

• Location: Greenwood Village, CO
• Work Arrangement: Fully Onsite
• Schedule: 5 days per week in office
• Team Environment: Fast-paced, highly collaborative environment with significant stakeholder interaction and executive visibility

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $30.00 and $36.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.
• We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

• We are a company known for innovative solutions and unsurpassed customer service.
• We are passionate about helping companies solve their biggest IT staffing & project solutions challenges.
• We are an employee-owned, women-led organization serving Fortune 500 companies nationwide.
• We deliver expert service at a moment's notice.
• We are committed to creating a culture of world-class professionalism and polished communication skills.
• We reward hard work with unlimited potential for growth.

Marketing Disclosure

• By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners.
• Frequency varies for text messages. Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• You can reply STOP to cancel and HELP for help.
• You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy.