Customer Success Coordinator

About the role

WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team!

Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.

Responsibilities

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
• Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
• Work closely with the internal WarriorBabe team to support any client issues and escalations
• Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team
• Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals
• Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach

Qualifications

• Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success.
• Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers.
• Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
• Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. Your exceptional multitasking skills will enable you to handle various customer demands simultaneously while ensuring timely and accurate resolution. Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.

Qualifications

• Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success.
• Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers.
• Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
• Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. Your exceptional multitasking skills will enable you to handle various customer demands simultaneously while ensuring timely and accurate resolution. Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.

Compensation & Benefits

• Compensation: Compensation starts at $28.00 per hour with potential for growth based on performance and experience. In addition, Client Success Coordinators are eligible for performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes.
• Flexibility & Freedom: Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times.
• Comprehensive Benefits: After 90 days, you will gain access to medical, dental, and vision insurance. Additionally, you are immediately eligible to participate in our 401k plan featuring employer matching.
• Paid Time Off: As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance.
• Exclusive Discounts: Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products.

Mandatory Position Requirements

• Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
• Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
• Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles