Customer Success Coordinator

About the role

This is a great entry point to Allego's award-winning Customer Success team for someone who is friendly, tech-savvy, and values being part of an evolving, amazing team.

Responsibilities

• Work in partnership with Directors to support post implementation support
• Provide customer support via email and Zoom
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement, as well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Requirements

• 1-2 years professional experience in customer service, client relations, and/or account management (desired)
• Ability to work well and contribute independently as well as in a team environment
• Effective in managing both long-term projects and short-term tasks
• Extremely responsive to customers, demonstrating a high level of urgency and ownership of helping to resolve issues
• Highest level of detail orientation and quality-driven
• Mobile-savvy with knowledge of Google Workspace suite, including Camtasia and QuickTime (a plus)
• Salesforce.com experience (a plus)
• ChurnZero experience (a plus)

Benefits

This position is being hired as an independent contractor role through Remote, our global employment partner. As a contractor based in Colombia, you'll operate under a service agreement rather than an employment contract, while still receiving Remote's standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.