Customer Success Coordinator

About the role

This is a great entry point to Allego's award-winning Customer Success team for someone who is friendly, tech-savvy, and values being part of an evolving, amazing team.

Responsibilities

• Work in partnership with Directors to support post implementation support
• Provide customer support via email and Zoom
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement, as well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Requirements

• 1-2 years professional experience in customer service, client relations, and/or account management (desired)
• Ability to work well and contribute independently as well as in a team environment
• Effective in managing both long-term projects and short-term tasks
• Extremely responsive to customers, demonstrating a high level of urgency and ownership of helping to resolve issues
• Highly detail-oriented and quality-driven
• Mobile-savvy with knowledge of Google Workspace suite, including Camtasia and QuickTime (plus)
• Salesforce.com experience (plus)
• ChurnZero experience (plus)

Qualifications

• Strong communication and interpersonal skills
• Ability to handle multiple tasks simultaneously
• Proven ability to troubleshoot and resolve customer issues
• Knowledgeable about modern technology and digital tools

Skills

• Customer service and support
• Collaboration and teamwork
• Problem-solving and critical thinking
• Technical proficiency with Google Workspace suite
• Experience with Salesforce.com and ChurnZero

Benefits

• Competitive, comprehensive benefits package
• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short and long-term disability, AD&D, and life insurance
• Allego stock options

Pay

$57,000 - $73,000 with a 10% variable bonus target

Schedule

Full-time position